Bulletin Board
12 April 2025: The Vault Reward Program is temporarily unavailable on wineconnection.com.sg. Point earning and utilising member reward vouchers for online orders are paused. Rest assured – your membership perks remain available in all wine shops and restaurants.
Meanwhile, you may access your membership account here.
5 November 2024: With the launch of The Vault Rewards Program, CLUB Members who wish to switch must submit a request via contact form. Otherwise, you'll remain on CLUB Membership until it expires. CLUB Membership renewals will be unavailable as we transition to The Vault Rewards Program. We invite you to sign up for an account on The Vault Rewards Program to continue your membership here.
Unlock, Explore & Elevate
Unlock The Vault Rewards Program today to transform your everyday, perk by perk! Let us connect you to a diverse range of lifestyle rewards, that are ready for you to be claimed, to be explored - and for you to indulge more than ever. Click here to kick-start your journey!
How It Works
- Free membership
- Earn points with every $ spent in any Wine Connection wine shop & restaurant, and S.O.S Chicken!
- Turn your points into exciting rewards
- Upgrade your membership to enjoy more exclusive perks, including faster point earning!
Rewards Include...
- 2,500 Points: $5 OFF S.O.S Chicken Voucher
- 5,000 Points: $10 OFF Wine Connection Voucher
- 9,000 Points: $20 OFF Wine Connection Voucher
- 18,000 Points: $50 OFF Wine Connection Voucher
And more...!
Member rewards are valid at all Wine Shops, Restaurants and S.O.S Chicken!
Membership Tiers
Upgrade Your Membership to Unlock More Exclusive Perks!
- To maintain Gold status, please accumulate a spend of $800 within 12 months from the day of tier upgrade from Silver to Gold.
- To maintain Platinum status, please accumulate a spend of $3,000 within 12 months from the day of tier upgrade from Gold to Platinum.
Sign Up & Join The Vault Today!
Click here to kick-start your journey!
At our wine shops, please provide your mobile number for member identification.
When dining in our restaurants, please ensure you are logged into your member account via the QR Menu Ordering System before payment to earn points or redeem rewards seamlessly.
Frequently Asked Questions
I am/was a CLUB Member. What happens to my membership?
If your CLUB Membership is still valid, you'll remain in it by default and would not have access to The Vault Rewards Program right away. To switch, simply contact us via the contact form.
If your CLUB Membership has expired, you can join The Vault Rewards Program here. Just use the same mobile number from your CLUB registration to link your account. If you encounter an issue, feel free to reach out through the contact form —we’re happy to help!
Where do I sign up a membership at The Vault Rewards Program?
You can sign up through the member portal here.
Are there any fees to join?
Signing up is completely FREE!
How do I accumulate points?
Points can be earned with every purchase made, based on the net purchase value (exclusive of GST and service charge) after deduction of discounts at our Wine Shops, Restaurants and S.O.S Chicken.
At our wine shops, please provide your mobile number to our outlet colleagues before making payment
When dining in our restaurants, please ensure you are logged into your member account via the QR Menu Ordering System before payment to earn points or redeem rewards seamlessly.
Can I earn points for transactions that occurred before the creation of my account?
Points can only be awarded after successfully registering an account and completing a transaction.
I didn't receive points for my recent transaction. Can I still claim them?
You can submit a request through our contact form. Please have a copy of your receipt ready upon request. Please note that claims must be made within 7 days of the transaction date.
Points were not issued to me at my recent transaction as I have forgotten to provide my member details. How do I claim these points?
You can raise a request to us via email, with a copy of your receipt. However, this request is valid for 7 days from the date of transaction.
What can I use my points for?
You can use your points to redeem any rewards (i.e. cash vouchers or free gifts) listed in the member portal. For security reasons, we can’t redeem rewards on your behalf, so please make sure to redeem and use them before completing your payment.
How long do my points remain valid?
Points expire 12 months from the date of earning, at the end of the month. For example, points earned on April 12, 2024, will expire on April 30, 2025. The birthday month perks apply only to the first transaction made during that month.
Can I share my membership benefits with my family?
Membership benefits are non-transferable. Since signing up is free, family members can register and earn points independently.
Where can I check my points balance and membership status?
All membership details, including points balance and status, can be viewed in the member portal.
How do I update my profile information?
You may update your information under 'My Profile' via the member's portal. Please ensure you verify your phone number via OTP and confirm your email to save the changes.
To update your date of birth, please submit a request through our contact form for verification.
Why can’t I earn points or apply reward vouchers for my online orders at wineconnection.com.sg?
As we enhance your online shopping experience, The Vault Rewards Program is temporarily unavailable. Earning points and redeeming reward vouchers online are currently paused. Don’t worry—you can still enjoy your member perks at our wine shops, restaurants and at S.O.S Chicken. We’re working to bring The Vault Rewards Program back as soon as possible!