DELIVERY

 

HOW DO I TRACK MY DELIVERY STATUS?

 

HOW MUCH DOES DELIVERY COST?

 

WHAT DELIVERY OPTIONS DOES WINE CONNECTION OFFERS?

 

WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING?

 

HOW LONG WILL IT TAKE BEFORE MY WINE ORDER IS DELIVERED?

 

WHAT HAPPENS IF I’M NOT AROUND WHEN MY PACKAGE ARRIVES?

 

DOES WINE CONNECTION SHIP OUTSIDE SINGAPORE?

 

DO YOU DELIVER TO PO BOXES?

 

DOES WINE CONNECTION DELIVER ON SUNDAYS OR PUBLIC HOLIDAYS?

 

DO YOU DELIVER TO CBD OFFICE AND SENTOSA?

 

MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?

 

WHO CAN RECEIVE THE ORDER?

 

DO YOU OFFER SELF COLLECTION SERVICE?

ORDERING

 

HOW DO I TRACK THE STATUS OF AN ORDER?

 

CAN I CANCEL AN ORDER AFTER I HAVE PLACED IT?

RETURNS

 

DOES WINE CONNECTION ACCEPT RETURNS?

 

WHAT IS THE RETURNS PROCESS?

 

WHAT IF MY PRODUCT IS DAMAGED IN TRANSIT?

 

WHAT IF I HAVE RECEIVED THE WRONG ORDER?

 

DOES WINE CONNECTION COVER THE SHIPMENT COST FOR RETURNS?

REFUNDS

 

HOW WILL I BE REFUNDED?

 

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

 

I HAVE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. WILL I BE REFUNDED?

CUSTOMER SERVICE

 

I HAVE FURTHER QUESTIONS, WHOM SHOULD I CONTACT?