HOW DO I TRACK MY DELIVERY STATUS?

To track your order, please click HERE or call +65 6602 8271. You can find your NVSGXXXXXXXXX digits shipping ID in your Order Shipped Confirmation email. 

 

HOW MUCH DOES DELIVERY COST?

Shipping fee is based on your selected shipping option. Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated. Wine Connection reserves the right to revise the shipping fees any time at its discretion.

Shipping Option

How much do I pay for Delivery?

Standard (Next Day)

SGD 10.00

 

WHAT DELIVERY OPTIONS DOES WINE CONNECTION OFFERS?

We offer two (2) delivery options: Standard (Next Day) and Express (Same Day).

(1) I placed my order on a business day before 11am.

Your package will reach you on the same day you placed your order.


(2) I placed my order on a business day after 11am.

Your package will reach you on the next business day.


IMPORTANT: If the date you have placed an order is a weekend or a public holiday, your parcel will reach you on the next business day.


(3) I placed my order on a weekend or on a public holiday!

Your package will reach you on the next business day.


IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery at another time or the following day.

Shipping Option

How much do I pay for Delivery?

When will my order reach me?

Standard (Next Day)

SGD 10.00

(1) I placed my order on a business day before 11am.

Your package will reach you within 1-3 business day.


(2) I placed my order on a business day after 11am.

Your package will reach you within 1-3 business day.


IMPORTANT: If the date you have placed an order is a weekend or a public holiday, your parcel will reach you within 1-4 business day.


IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery at another time or the following day.

 

WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING?

 You can enjoy free shipping for orders above $100. In the event that you are below the free delivery minimum, you can select either the Standard (Next Day) or Express (Same Day) delivery.

 

HOW LONG WILL IT TAKE BEFORE MY WINE ORDER IS DELIVERED?

You will be able to select your preferred delivery date and time frame in your order cart checkout process.We currently offer same day or next day delivery for your order. You will be notified by email once your order has shipped. We use local couriers (NinjaVan) to facilitate the delivery of our orders and are unable to deliver at specific times (e.g. at 9am, exactly 6:30pm etc).

Excluding Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs. Delivery fees will not be refunded for items returned.

We aim to deliver your order to you within 1-3 working days from the date of your order confirmation. Subjected to stock availability.

 

WHAT HAPPENS IF I’M NOT AROUND WHEN MY PACKAGE ARRIVES?

We use local couriers (NinjaVan) to facilitate the delivery of our orders. Our local courier partner (NinjaVan) will be sending you an email with a rescheduling link to choose the next available date / time-slot for your redelivery. You can call +65 6602 8271 to reschedule your order.

 

DOES WINE CONNECTION SHIP OUTSIDE SINGAPORE?

No, we do not ship to international locations. You can also visit our Thailand website here for shipping orders to addresses based in Thailand. Or visit our Malaysia website herefor shipping orders to addresses based in Malaysia.

 

DO YOU DELIVER TO PO BOXES?

No, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports and airports.

 

DOES WINE CONNECTION DELIVER ON SUNDAYS OR PUBLIC HOLIDAYS?

No. Our warehouse is closed on Sundays and public holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1 – 3 working days.

 

DO YOU DELIVER TO CBD OFFICE AND SENTOSA?

Yes, We do. We use local couriers (NinjaVan) to facilitate the delivery of our orders.

 

MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?

Normally, you should receive your item within 1-2 working days depending if we have the item at our warehouse. Should you not be able to receive your items as per the indicated delivery time frame, you can check your order status here or contact us using the Contact Us Form with your shipping address and Order ID so that we can check your delivery status with our courier.

 

WHO CAN RECEIVE THE ORDER?

You must be 18 years of age to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request for a valid photo ID for verification.

 

DO YOU OFFER SELF COLLECTION SERVICE?

No, we do not offer self collection service currently.